Terms & Privacy

PRIVACY POLICY

Effective: January 14, 2019

Notice Under the Americans With Disabilities Act

Compass takes accessibility seriously. If you have any trouble experiencing this site, or have questions or concerns, please contact us at 844-773-7434 or info@pacunion.com.

The www.pacificunion.com website and its subdomains (collectively, the “Website”) is published and maintained by Pacific Union International, Inc. and its subsidiaries and affiliates (collectively referred to in this Privacy Policy as “the Company”, “we”, “us”, “our”, or other similar pronouns).

We respect the privacy of each User of the Website (referred to as “you”, or “a User”), whether you are just beginning your real estate search or have already become a Company customer. This Privacy Policy gives you specific information about how we protect your privacy, how we treat information we collect on the Website that identifies an individual User, and how we use aggregated information.

This Privacy Policy governs your use of the Website on computer and mobile devices. By visiting this Website, providing personal information, and/or using the services offered on or through this Website (the “Services”), you agree to the terms of this Privacy Policy as they may be amended from time to time.

As we update and expand our services, this Privacy Policy may change. When we make changes to this Privacy Policy, we will post the new Privacy Policy here and will update the Effective Date above. Please check back to this page from time to time. This Privacy Policy is incorporated into, and part of, the Company’s Website Terms and Conditions of Use, which governs your use of this Website in general.

You may opt in or opt out of our sharing of your Personal Information with third parties for their marketing purposes by following the directions in the “Marketing Preferences” section below.

Purpose

The Company takes your privacy very seriously. In order to make your visits to our Website and use of the Services available through our Website as beneficial as possible, we may ask you for Personal Information and we may collect certain information about you and your interaction with this Website from you and your computer each time you visit our website. “Personal Information” includes, for example, your name; title; home and/or business address; e-mail address; home and/or business telephone, mobile and/or fax number; demographic information; your location; and/or other information that may identify you as an individual or allow online or offline contact with you as an individual.

This Privacy Policy explains, in general, what Personal Information and other information is collected on our Website, how the information is used, and with whom we may share such information. Please take a few minutes to read our Privacy Policy so that you understand how the Company treats your information.

Marketing Preferences

You have the right to “opt in” and to “opt out” of certain uses of your Personal Information and may change your preferences regarding such uses at any time. For example, at the time you are requested to provide Personal Information on this Website, you may have the opportunity to elect whether or not to: (1) receive commercial correspondence from us (either on our behalf or on behalf of a third party), or (2) have your Personal Information shared with other entities (outside of the Company) for their marketing purposes. You may also opt-out of Company promotional e-mails by clicking on the opt-out link within the e-mail you receive, or of Company postal mailings by following the directions in such mailings. Please be aware that it may take up to 10 business days for Company to update your preferences. During that time, you may continue to receive messages from us.

Please understand that if you opt-out of receiving promotional correspondence from us, we may still contact you in connection with your relationship, activities, transactions and communications with us (including, for example and without limitation, alerts, favorites and market condition reports, in connection with your use of the Website (as defined above). You may control how you receive such non-promotional correspondence from us by updating your account preferences. Also, a request to have us stop sharing your Personal Information with other entities for marketing purposes will only apply as of the date on which we receive your request, and we will not be responsible for any communications that you may receive from affiliates that received your Personal Information prior to such request. In these cases, please contact those affiliates directly.

Information of Children

Our Website and Services are not intended to be used by children, nor do we knowingly collect or process any personal information of Users under the age of 16. If you believe we may have collected information of anyone under the age of 16, please notify us at info@pacunion.com so that we may delete the information.

What Information Is Collected On This Website?

User-Provided Information

We collect Personal Information that Users voluntarily provide through our Website, for example, through such Users’ activities, transactions and completion of online forms on our Website. You may choose not to provide certain information; however, certain features of the Website may not function properly. We collect the following information:

  • When you sign up for an account on our Website, we collect your name, email address, and your user-created password. If you choose to create an account via Facebook, we collect your Facebook username. We may also collect other account information, such as your property search criteria or which properties you viewed or saved.
  • If you use any of the tools on our Website, such as our home valuation or mortgage calculator tools, we collect the information you enter into such tool, which may include your name, address, email address, down payment amount, and loan terms.
  • If you contact us using our online contact form, we collect your name, email address, telephone number, and the content of your message.
  • We collect information about your social media account when you share our Website or comment on our blog via social media. You may be able to send information about our Services to your friends and family members through our Website by clicking on a “Share” or similar button on our Website or in an e-mail that we have sent you. In some of these cases (unless you simply forward our e-mail on your own), we may collect the e-mail address of your friend or family member.

Cookies

If you have permitted your computer to accept “cookies,” we may use “cookies” to keep, and sometimes track, information about you. Cookies are small data files that are sent to your browser or related software and apps, from a Web server and stored on your mobile device, or computer’s hard drive. Cookies track where you travel on our Website and what you look at, transact and favorite. They may store the information in your account, and/or your Username and/or password, and we may use them to deliver specific messages to you (for example, to announce a new property that was added since the last time you visited the Website). A cookie may enable us to link your use of our Website to other information about you, including your Personal Information. All of these purposes serve to improve and personalize your experience on our Website.

Most Web browsers can be set to inform you when a cookie has been sent to you and provide you with the opportunity to refuse that cookie. However, refusing a cookie may, in some cases, preclude you from using, or negatively impact the display or function of, the Website or certain areas or features of the Website.

Access Device and Browser Information

if you do not register with us, when you access the Website from a mobile phone, or other mobile device, we may collect information from that device about your browser type, location, and Internet Protocol (IP) address, as well as the pages you visit on our Website and other websites you visit before and after interacting with our Website. On a mobile device, we may utilize client device-generated identifiers, statistical IDs, and your unique login. We may aggregate your anonymous Website usage data with the data of other Users in order to determine trends and improve our Website.

Information from Other Sources

In order for us to maintain the accuracy of your personal information and improve our communication with you, we may also combine the information we collect with other public geo-demographic information.

How We Use Your Information

We use the information you provide to:

  • Provide Services to You. We use your information to provide the Services specifically requested by you, create and manage your User account, display properties you saved, provide property information you requested, provide our home valuation and mortgage calculator tools, allow you to share property information, and provide other services offered through our Website.
  • Improve Our Website. We use your personal and anonymous information to diagnose technical problems, audit use of, customize, and improve our Website.
  • Communicate With You. We use your personal information to send you information about our Website and Services, provide notice of any updates to or Website or Services, send you newsletters, and respond to any communications you send to us.
  • Marketing. We may use your information to send you advertisements about new products or services we offer or new features of our Websites or Services. You may be able to opt-out of marketing communications from us. See the “Marketing Preferences” section of this Privacy Policy above.
  • Targeted Advertising. We may use your information to provide advertisements for third-party products or services that we think might be of interest to you based on your browsing history. See the Targeted Advertising; Tracking section of this Privacy Policy for more information.
  • Security. We may use your information to analyze the security of our Website and to help detect and resolve a security incident.
  • Compliance. We use your information to audit compliance with or to enforce our Terms of Use, other Company policy, or applicable law.

Disclosure of Your Personal Information to Third Parties

We disclose your personal information to third-parties, including our affiliates and unaffiliated third-parties, for legitimate business purposes. We may disclose your personal information:

  • to organizations that provide Services on our behalf, such as sending you email, analyzing data, providing marketing, providing search results and links, displaying content on our Website, tracking Website analytics, and providing customer service. These organizations are only provided the personal information necessary to carry out intended service.
  • to legal authorities when necessary to comply with a court order or subpoena.
  • to protect our Website and our rights under our Terms of Use, or to detect fraudulent or unauthorized activity on our Website.
  • in connection with a sale, merger, acquisition, or reorganization of our Company.

Third Party Websites

When you are on our Website, you may have the opportunity to visit, or link to, other sites not operated by the Company, including other Websites operated by Company affiliates, or by unaffiliated third parties. Examples of such third party sites are Prolnsurance Solutions. LLC (PROLLC), Pacific Union Property Management (PUPM), Pacific Union Commercial Brokerage, and Company subsidiaries. These sites may collect Personal Information about you. The Company does not control sites that are operated by these entities and is not responsible for the information practices of these sites. This Privacy Policy does not address the information practices of those other Websites. We encourage you to read the Privacy Policies of any third-party websites you visit. Questions about the information collection practices of a third-party website should be directed to the third-party website administrator.

Targeted Advertising; Online Tracking 

We may, or we may allow third-parties to display targeted advertising (also sometimes referred to as behavioral advertising) on our Website. Using cookies, JavaScript, clear gifs, flash cookies, or similar technology, we gather information about your browsing activity over time and across third party sites and use that information to display personalized targeted advertising for products or services that we think may be of interest to you. In order to provide you with relevant advertising, our Website does not respond to “Do Not Track” browser settings.

Our Privacy Commitment

  • We don’t sell your Personal Information to anyone for any purpose. Period.
  • We keep your Personal Information in our business records while you are a User or Customer, or until it is no longer needed for business, tax or legal purposes. When your Personal Information is no longer needed, we will delete or anonymize your information if permitted by law.
  • We will keep your information safe using industry standard physical and technical safeguards, such as encryption or other appropriate security controls. However, you should know that no transmission of data over the internet is 100% secure. Although we do our best to protect your information, we cannot guarantee the security of any personal information you transmit to us, and you do so at your own risk. You are encouraged to keep your account password secure and confidential in order to help prevent against any unauthorized use of your account.

International Users

Our Website is operated from our facility within the United States of America (USA) but may be accessed from anywhere in the world. We make no representation and take no responsibility for any applicable laws and regulations outside the USA. Data security laws in the USA may not offer as much protection as the laws in your country of residence. By providing any information to us, you consent to the transfer of your information to, and the storage of your information on, servers located in the USA. Persons who choose to access the Website from locations outside the USA do so at their own risk.

California Privacy Rights

Under California law, California residents have certain rights with respect to their personal information.

A. California residents have the right to request in writing from businesses with whom they have an established business relationship: (1) a list of categories of personal information, such as name, address, e-mail address, and the type of services provided to the User, that a business has disclosed to third parties [including affiliates that are separate legal entities] during the immediately preceding calendar year for the third parties’ direct marketing purposes and (2) the names and addresses of all such third parties. We will respond to such requests within thirty (30) days of receipt. Please note that we are only required to respond to each User once per calendar year.

B. California residents may also request from businesses with whom they have an established business relationship, for the preceding twelve (12) month period: (1) the categories of information that a business has collected about the User, (2) the categories of sources from whom the information was collected, (3) the business purposes for collecting the User’s information, (4) the categories of third parties with whom the information has been shared, and (5) the specific pieces of information the business collected.

We will respond to verified requests within forty-five (45) days of receipt. Please note that we are only required to respond to each User twice per twelve (12) month period.

You can request that we delete your personal information. If no legal basis exists for us to keep your information, we will delete it within forty-five (45) days of receiving your verifiable request.

C. To make any of the above requests, please contact us using the contact information provided at the end of this Privacy Policy. The information will be provided to you free of charge. We will not discriminate against you for exercising your rights under this section.

Agreement to policy

By using our Website or sending us any Personal Information, you consent to this Privacy Policy, including your consent to our use and disclosure of information about you in the manner described in this Privacy Policy.

Please note that your use of our Website is also governed by our Terms of Use.

Update Your Information

you wish to verify or change the information in our files, you may contact us at info@pacunion.com. Your request must include sufficient details to help us locate your information.

Contact Us

You may also send mail to us with any comments or questions, or to make a request as permitted by this Privacy Policy, at:

Pacific Union International, Inc.

1699 Van Ness Avenue
San Francisco, CA 94109

Attention: Marketing/Digital Media

www.pacificunion.com

Toll free:  844-773-7434

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